Responsible Gaming at 14bd
14bd is committed to providing a safe, fair, and enjoyable betting environment. We give you the tools to stay in control — because responsible gaming is the only way to play.
Gambling Should Always Be Entertainment
At 14bd, we believe that betting and casino games are a form of entertainment — not a source of income, a way to solve financial problems, or an escape from personal difficulties. The vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal enjoy cricket betting, live casino, and slots recreationally and within their means. We want to keep it that way for everyone.
14bd takes responsible gaming seriously. We have integrated a range of practical tools and safeguards directly into the platform to help every player maintain healthy habits. These tools are available free of charge and can be activated at any time by contacting our support team at [email protected]. Using them is a sign of strength, not weakness.
If gambling is no longer fun and has started to feel like a compulsion, please stop immediately and use our self-exclusion tool. Reach out to [email protected] — our team is here to help, not to judge. External helplines are listed at the bottom of this page.
Strict 21+ Age Policy
The 14bd Platform is strictly for adults aged 21 and above. We do not permit anyone under the age of 21 to register, deposit, or play on our Platform under any circumstances.
All accounts are subject to age and identity verification (KYC) before withdrawals are processed. 14bd uses document checks and other verification measures to confirm that every active player meets the 21+ requirement. Accounts found to belong to underage individuals will be permanently closed and all funds forfeited in accordance with our Terms and Conditions.
- Never share your 14bd login credentials with anyone, including family members or friends who may be under 21.
- Keep your device and account secure with a strong password and enable two-factor authentication where available.
- If you suspect an underage person has accessed your account, contact [email protected] immediately.
Responsible Gaming Tools Available at 14bd
We have built the following tools to help you stay in control. Every tool can be requested via [email protected] and will be actioned within one Bangladesh Standard Time business day.
Set a daily, weekly, or monthly cap on how much you can deposit into your 14bd account. Once set, a deposit limit cannot be increased for 7 days — giving you a cooling-off period before changing it.
Take a short break from betting with a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot log in, place bets, or make deposits. Winnings from any remaining open bets will still be settled.
Request a longer-term break of 3 months, 6 months, 1 year, or a permanent self-exclusion. During self-exclusion your account is suspended, all marketing communications are stopped, and you will not be able to re-register a new account for the duration of the exclusion period.
Set a cap on the maximum net loss you are willing to accept over a daily, weekly, or monthly period. Once your loss limit is reached, your ability to place further bets is paused until the period resets. Loss limits can only be decreased instantly — increases require a 7-day waiting period.
If you are feeling impulsive, request an immediate cooling-off that locks your account for a short period without full self-exclusion. This gives you space to step back and reassess without committing to a longer break.
Enable session-time alerts that remind you how long you have been playing. Reality check notifications are sent at your chosen interval — every 30 minutes, 1 hour, or 2 hours — so you stay aware of time spent on the platform.
How to Activate a Responsible Gaming Tool
Requesting any of the tools above is straightforward. Follow these steps:
All responsible gaming requests are handled confidentially. Activating a tool will never affect the legitimacy of your account or any pending withdrawals of funds that are rightfully yours.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to spot in yourself. The following warning signs may indicate that gambling has moved beyond entertainment and has become a problem. Honest self-reflection is the first step toward getting help.
- Spending more money or time gambling than you originally intended, or chasing losses by increasing bets.
- Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
- Feeling restless, irritable, or anxious when not able to gamble, or when attempting to reduce gambling.
- Hiding your gambling activity from family members, your partner, or friends, or lying about the amounts involved.
- Neglecting work, studies, family obligations, or personal health because of time or money spent on gambling.
- Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or personal problems.
If you recognise two or more of the above signs in yourself, we strongly encourage you to take a break using one of 14bd's responsible gaming tools and to speak to a professional counsellor. Please do not continue playing. Contact [email protected] and our team will assist you with no judgment.
Self-Exclusion Explained
Self-exclusion is the most comprehensive responsible gaming tool available at 14bd. It is designed for players who feel that they need a significant break from gambling or who believe that their gambling has become harmful. Self-exclusion is entirely voluntary and can be requested at any time.
Once self-exclusion is activated, the following measures take effect immediately:
- Your account is suspended and you cannot log in, place bets, or make deposits for the duration of the exclusion.
- All marketing emails, SMS messages, and promotional communications from 14bd to you are stopped immediately.
- Any funds held in your account at the time of self-exclusion that belong to you will remain available for withdrawal after identity verification is completed.
- Attempts to re-register a new account during the self-exclusion period will be identified and blocked.
At the end of a fixed-term self-exclusion, your account will not be automatically reinstated. You will need to contact [email protected] to request reactivation, and a mandatory 24-hour reflection period will apply before your account is restored. Permanent self-exclusion cannot be reversed.
Protecting Others — Preventing Underage Gambling
Protecting young people from exposure to gambling is a shared responsibility. As a 14bd account holder, you have a role to play in ensuring that minors in your household cannot access your account. We recommend the following practical steps:
- Never share your username, password, or one-time passcode (OTP) with anyone, and log out of the 14bd Platform after each session on shared devices.
- Use device-level parental controls and internet filtering software to restrict access to gambling sites on any device used by children or teenagers in your home.
- Keep your bKash, Nagad, or Rocket mobile wallet secure, as these are the primary payment methods linked to your 14bd account. Unauthorized access to your wallet could enable underage deposits.
If you suspect that a minor has accessed your 14bd account or any gambling content through your device, please contact [email protected] without delay. 14bd will investigate promptly and take all necessary action to protect the minor and secure your account.
Support Resources and Helplines
If you or someone you know is struggling with problem gambling, professional help is available. The following resources can provide confidential guidance, counselling, and practical support. Reaching out is a courageous and important step.
Contact our support team at any time by emailing [email protected] (plain text — not a clickable link). Include your registered mobile number and describe your situation. We treat all responsible gaming enquiries with complete confidentiality and compassion.
The National Institute of Mental Health (NIMH) in Dhaka provides counselling services for individuals experiencing compulsive behaviour, including gambling addiction. Contact details are available through Dhaka hospitals and community health centres across Bangladesh.
Kaan Pete Roi is a confidential emotional support and crisis helpline operating in Bangladesh. Trained volunteers provide a listening ear and guidance to anyone in distress, including those struggling with compulsive gambling. This service is available in Bengali and offers non-judgmental support around the clock.
14bd's Commitment to Responsible Gaming
Responsible gaming is not just a policy document at 14bd — it is a core part of how we operate. We train our support team to recognise the signs of problem gambling and to respond with empathy and practical assistance. We regularly review our responsible gaming tools to ensure they remain effective and accessible to every player in Bangladesh, from Dhaka to Cox's Bazar.
We will never target players who have set deposit limits, activated time-outs, or requested self-exclusion with promotional bonus offers or marketing communications. Once a responsible gaming tool is in place, 14bd respects that decision completely. Our goal is long-term, sustainable entertainment — not short-term revenue at the expense of player wellbeing.
14bd offers cricket betting, live casino, and slots for adults aged 21 and above. Set your limits, stay in control, and enjoy the game. Need answers? Our FAQ has everything you need.